Terms of service

Terms of Service

Effective Date: [DATE]
Last Updated: [DATE]

Welcome to VIRAA. These Terms of Service (“Terms”) govern your access to and use of the VIRAA website, mobile applications, online store, products, and related services (collectively, the “Services”).

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms. Please read them carefully before using our Services.

If you do not agree with these Terms, please do not use our website or place an order.


1. About VIRAA

The Services are operated by VIRAA (“VIRAA,” “we,” “us,” or “our”).

Business Name: VIRAA
Email: [viraasports@gmail.com]
Business Address: [FULL BUSINESS ADDRESS]
Phone: [PHONE NUMBER]

VIRAA is an Indian sports premium wear brand offering sportswear, activewear, apparel, and related products through its online store.


2. Account Terms

You may be required to create an account to access certain features of our website or to place orders.

When creating an account, you agree to:

  • Provide accurate and complete information.
  • Keep your account information up to date.
  • Keep your login credentials confidential.
  • Be responsible for activity conducted through your account.
  • Notify us promptly if you believe your account has been accessed without authorization.

You must not create an account using false information, impersonate another person, or use another person’s account without permission.

VIRAA reserves the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.


3. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable Indian law to use our Services and purchase products from VIRAA.

If you are purchasing products on behalf of another person or organization, you confirm that you have the authority to do so.

Where a person who is not legally competent to contract accesses our website, such use should be undertaken with the involvement and supervision of a parent or lawful guardian, where applicable.


4. Pricing and Payment

All product prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

Prices may include applicable taxes, or taxes may be displayed separately at checkout, depending on the product and applicable requirements.

We reserve the right to change product prices, offers, discounts, and promotions at any time. Any price change will generally not affect an order that has already been accepted by us, except where permitted by applicable law or where an obvious pricing error has occurred.

Payment may be made using the payment methods made available at checkout, which may include:

  • Credit or debit cards
  • UPI
  • Net banking
  • Wallets
  • Cash on delivery, where available
  • Other payment methods offered by our payment partners

Payments may be processed through third-party payment providers. You agree to provide accurate payment and billing information and confirm that you are authorized to use the selected payment method.

If a payment fails, is reversed, disputed, or is identified as potentially fraudulent, we may cancel or place the relevant order on hold, subject to applicable law.


5. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, specifications, prices, and other information displayed on our website are accurate.

However:

  • Actual colors may vary depending on your device or screen settings.
  • Minor variations may occur between product images and the physical product.
  • Measurements and sizing may have reasonable manufacturing tolerances.
  • Product availability may change without notice.
  • We do not guarantee that every product detail will always be completely error-free.

If we discover a material error in a product description, price, or availability after you place an order, we may contact you to correct the information or, where appropriate, cancel the order and provide a refund.

We reserve the right to limit quantities or discontinue products at any time, subject to applicable law.


6. Order Placement and Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily mean that VIRAA has accepted the order.

We reserve the right to accept, reject, cancel, or limit an order for reasons including:

  • Product unavailability
  • Incorrect product or pricing information
  • Payment problems
  • Suspected fraud or unauthorized activity
  • Incorrect or incomplete delivery information
  • Technical errors
  • Unusual or excessive ordering activity
  • Violation of these Terms
  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will process the applicable refund using the available payment/refund method, subject to applicable law.


7. Shipping and Delivery

We currently deliver to locations within India where delivery is available through our logistics partners.

Shipping charges, estimated delivery times, and applicable delivery conditions may be displayed during checkout or communicated after an order is placed.

Estimated delivery dates are provided for guidance and may be affected by circumstances beyond our reasonable control, including:

  • Courier or logistics delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Strikes or transportation disruptions
  • Incorrect or incomplete address information
  • Remote or difficult-to-service locations
  • Government restrictions or other unforeseen circumstances

You are responsible for providing a complete and accurate delivery address and contact information.

If a package cannot be delivered because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply where permitted.

Risk and responsibility for the product will transfer as determined by applicable law and the applicable delivery terms.


8. Returns, Exchanges and Refunds

VIRAA wants you to be satisfied with your purchase. Returns, exchanges, and refunds are subject to our applicable Return & Refund Policy.

Before placing an order, customers should review the Return & Refund Policy for details regarding:

  • Eligible products
  • Return periods
  • Exchange conditions
  • Size exchanges
  • Product-condition requirements
  • Sale or promotional items
  • Non-returnable products
  • Return shipping charges
  • Refund processing times
  • Damaged, defective, or incorrect products

Products returned may need to be unused, unworn, unwashed, and accompanied by original tags, packaging, invoices, or other required materials, except where applicable law provides otherwise.

For products that arrive damaged, defective, incorrect, or materially different from the order, please contact us as soon as reasonably possible at [viraasports@gmail.com] with your order details and supporting photographs or other information where requested.

Refunds will be processed using the applicable payment/refund method and within the timeframe communicated by VIRAA, subject to applicable law and payment-provider processing times.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable Indian law.


9. Prohibited Uses

You agree not to use our website or Services:

  • For any unlawful or fraudulent purpose.
  • To violate any applicable Indian or other applicable law.
  • To impersonate another person or entity.
  • To provide false or misleading information.
  • To interfere with or disrupt our website or servers.
  • To attempt unauthorized access to our systems, accounts, or databases.
  • To introduce malware, viruses, harmful code, or other malicious technology.
  • To scrape, copy, reproduce, or commercially exploit website content without our permission.
  • To use automated systems to place fraudulent or abusive orders.
  • To engage in activities intended to manipulate prices, promotions, reviews, or website functionality.
  • To infringe our intellectual property rights or the rights of third parties.
  • To abuse customer-support, return, refund, replacement, or promotional programs.
  • To use our Services in a manner that could damage VIRAA, our customers, or third parties.

We may take appropriate action, including cancelling orders, restricting access, suspending accounts, or pursuing available legal remedies, where we reasonably believe these Terms have been violated.


10. Intellectual Property

All content on the VIRAA website, including but not limited to:

  • Brand names
  • Logos
  • Product designs
  • Photographs
  • Graphics
  • Videos
  • Text
  • Product descriptions
  • Website design
  • Illustrations
  • Trademarks
  • Other original materials

is owned by or licensed to VIRAA and may be protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit our content without prior written permission from VIRAA or the applicable rights holder.


11. Customer Reviews and User Content

If you submit reviews, photographs, comments, feedback, or other content to VIRAA, you agree that you have the right to submit that content.

You grant VIRAA a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, and distribute such content for legitimate business, marketing, promotional, or operational purposes, subject to applicable law.

You must not submit content that is:

  • False or misleading
  • Illegal
  • Abusive, threatening, or defamatory
  • Infringing of another person’s rights
  • Sexually explicit or inappropriate
  • Malicious or intended to harm another person or business
  • Containing another person’s private information without permission

VIRAA reserves the right to remove or refuse content that violates these Terms or applicable law.


12. Third-Party Services

Our website may rely on third-party services such as payment gateways, shipping providers, website hosting services, analytics platforms, communication providers, and other technology partners.

Your use of third-party services may be subject to their own terms and privacy policies.

VIRAA is not responsible for the independent acts, omissions, policies, or technical failures of third-party providers, except to the extent liability cannot lawfully be excluded or limited.


13. Website Availability

We aim to keep our website and Services available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Website functionality may occasionally be affected by:

  • Maintenance
  • Updates
  • Technical problems
  • Server failures
  • Cybersecurity incidents
  • Internet or telecommunications failures
  • Events beyond our reasonable control

We may modify, suspend, or discontinue any part of the website or Services where reasonably necessary, subject to applicable law.


14. Disclaimer of Warranties

To the extent permitted by applicable law, the VIRAA website and Services are provided on an “as available” basis.

We do not make guarantees beyond those expressly provided by us or required by applicable law regarding the uninterrupted operation of the website or the completeness or accuracy of all website information.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer protection, or other right that cannot legally be excluded or limited under Indian law.


15. Limitation of Liability

To the maximum extent permitted by applicable law, VIRAA will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or Services where such limitation is legally permitted.

Where liability cannot be excluded, VIRAA’s liability will be limited to the extent permitted by applicable law and, where appropriate, to the amount paid by you for the specific product or service giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited under applicable Indian law, including applicable statutory consumer rights.


16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold VIRAA and its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your violation of these Terms
  • Your unlawful use of the Services
  • Your infringement of another person’s rights
  • Fraudulent or unauthorized activity conducted through your account
  • Content you submit that violates these Terms or applicable law

This provision applies only to the extent permitted by applicable law.


17. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our Services, you acknowledge that you have reviewed the applicable Privacy Policy.


18. Changes to These Terms

VIRAA may update these Terms from time to time to reflect changes in our business, Services, technology, or applicable laws.

The updated Terms will be posted on our website with a revised “Last Updated” date.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

For orders already accepted before a change becomes effective, the Terms applicable at the time of acceptance will generally continue to apply, unless otherwise required by law.


19. Governing Law and Indian Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights or jurisdictional rules applicable to you, disputes arising out of or relating to these Terms or your use of the VIRAA Services shall be subject to the jurisdiction of the competent courts at [FARIDABAD, HARYANA], India.

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian consumer-protection laws.


20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or interpreted to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to remain in effect.


21. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the applicable agreement governing your use of our Services and purchases from VIRAA, subject to applicable law.


22. Contact Us

If you have any questions, concerns, complaints, or requests regarding these Terms or your order, please contact us:

VIRAA
Email: [viraasports@gmail.com]
Address: [FULL BUSINESS ADDRESS]
Phone: [PHONE NUMBER]
Customer Support Hours: [DAYS & HOURS]

We will make reasonable efforts to respond to customer queries and complaints within applicable legal and operational timeframes.

Thank you for choosing VIRAA.