Effective Date: 16,september,2026
Last Updated: 16,september,2026
At VIRAA, we want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order with VIRAA, you agree to the terms outlined below.
1. Shipping Methods
We currently offer shipping within India through our trusted logistics and courier partners.
Depending on your location and the shipping option available at checkout, your order may be delivered through:
- Standard Shipping
- Express Shipping, where available
- Cash on Delivery (COD), where available
- Other delivery services offered at checkout
The shipping method available for your order may depend on your delivery location, product availability, and other operational factors.
2. Order Processing Time
Orders are generally processed within 0-7 days business days after successful order placement and payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
During product launches, sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual.
If there is a significant delay in processing your order, we will make reasonable efforts to notify you.
3. Delivery Timeframes
Once your order has been dispatched, estimated delivery times are:
Standard Shipping: [0-7DAYS]
Express Shipping: [0-4 BUSINESS DAYS], where available
Delivery times are estimates and may vary depending on your location, courier availability, weather, holidays, and other circumstances outside our reasonable control.
Remote and difficult-to-service locations may require additional delivery time.
The estimated delivery timeframe begins after the order has been dispatched, not necessarily from the time the order is placed.
4. Shipping Costs
Shipping charges will be displayed at checkout before you complete your purchase.
Our current shipping charges are:
- Standard Shipping: ₹0-100
- Express Shipping: ₹100-150
- Free Shipping: [FREE SHIPPING CONDITION, IF APPLICABLE]
- COD Fee: [COD FEE, IF APPLICABLE]
Shipping charges may vary based on order value, delivery location, package weight, shipping method, or promotional offers.
If free shipping is offered as part of a promotion, the applicable terms and minimum order value will be displayed at the time of purchase.
5. Tracking Your Order
Once your order has been shipped, we will provide tracking information where available.
You may receive your tracking details through:
- SMS
- Your VIRAA account
- Other contact information provided during checkout
You can use the tracking information to check the current status of your shipment through the applicable courier’s tracking system.
Please allow some time after dispatch for tracking information to become active.
If you have not received tracking information within [0-3 BUSINESS DAYS] after your order was dispatched, please contact us at [viraasports@gmail.com] with your order number.
6. Delivery Address
Please make sure your shipping address, phone number, email address, and other delivery information are accurate and complete before placing your order.
VIRAA is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an incorrect delivery address immediately after placing your order, contact us as soon as possible at [viraasports@gmail.com].
We will try to assist you, but we cannot guarantee that an address can be changed after the order has been processed or dispatched.
7. Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its delivery procedures.
If a shipment cannot be delivered because:
- Nobody is available to receive it;
- The delivery address is incorrect or incomplete;
- The customer refuses delivery;
- The courier cannot contact the customer;
- The customer requests repeated delivery attempts; or
- Other circumstances attributable to the customer,
the shipment may be returned to VIRAA.
Additional shipping or re-delivery charges may apply where permitted and may be communicated to you before re-shipment.
8. Delayed or Lost Shipments
Although we work with reliable logistics partners, delivery delays can occasionally occur.
Delays may result from:
- Weather conditions
- Natural disasters
- Public holidays
- Courier disruptions
- Transportation delays
- High order volumes
- Strikes or other operational disruptions
- Government restrictions
- Incorrect address information
- Events outside our reasonable control
If your shipment appears to be significantly delayed, please contact us at [viraasports@gmail.com] with your order number.
We will work with the relevant courier partner to investigate the shipment and, where appropriate, assist with a resolution.
9. Damaged Packages
If your package appears visibly damaged when delivered, we recommend checking the package and product as soon as possible.
Where appropriate, take clear photographs or videos of:
- The outer packaging
- Shipping label
- Damaged area
- Product
- Any other relevant evidence
Contact VIRAA at [viraasports@gmail.com] within [3 DAYS] of delivery.
We may request photographs, videos, order information, or other details to investigate the issue.
Any replacement, refund, or other resolution will be handled according to our Return & Refund Policy and applicable law.
10. Wrong, Missing, or Incorrect Products
If you receive a product that is different from what you ordered, or if an item appears to be missing from your shipment, please contact us at [viraasports@gmail.com] within [3 DAYS] of delivery.
Please provide:
- Order number
- Product details
- Photographs/videos where requested
- A description of the issue
We will review the matter and, where the issue is verified, provide an appropriate resolution in accordance with our policies and applicable law.
11. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and orders.
COD availability may depend on factors such as:
- Delivery location
- Order value
- Product availability
- Courier coverage
- Previous order history
- Other operational considerations
A COD fee of ₹140 may apply where applicable.
VIRAA reserves the right to restrict or discontinue COD availability for certain orders or locations where reasonably necessary.
12. International Shipping
Option A — International Shipping Not Available
At this time, VIRAA ships only within India. We do not currently offer international shipping.
We may introduce international delivery in the future. Any international shipping availability, charges, delivery estimates, duties, taxes, and other applicable terms will be published on our website when the service becomes available.
13. Shipping Restrictions
Certain products, locations, or orders may not be eligible for delivery due to courier restrictions, legal requirements, operational limitations, or other circumstances.
If we are unable to deliver your order to the address provided, we will contact you where reasonably possible and arrange an appropriate resolution, including a refund where applicable.
14. Changes to This Shipping Policy
VIRAA may update this Shipping Policy from time to time to reflect changes to our shipping partners, delivery services, prices, or business operations.
Any updated version will be posted on our website with a revised “Last Updated” date.
The Shipping Policy applicable to your order will generally be the version in effect when you place your order, subject to applicable law.
15. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
VIRAA
Email: viraasports@gmail.com
Address: The Sportshub,tigaon road,faridabad,haryana
Phone: 8882967979,9999158837
Customer Support Hours: [7days & 12hours]
Please include your order number when contacting us about an existing order so that we can assist you more quickly.
Thank you for choosing VIRAA.