Privacy Policy
Effective Date: 14,september,2026
Last Updated: 14,september,2026
At VIRAA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the choices and rights available to you when you visit our website, place an order, contact us, or otherwise interact with our services.By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use our website or provide your personal information to us.
- About VIRAA
VIRAA is an Indian sports premium wear brand operated from: The Sportshub, Tigaon Road, Faridabad,Haryana
For privacy-related questions, requests, or concerns, you can contact us at:
Email: [viraasports@gmail.com]
In this Privacy Policy, “VIRAA,” “we,” “us,” and “our” refer to VIRAA. “You” or “customer” refers to any person who visits our website, creates an account, places an order, contacts us, or otherwise interacts with our services.
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2. Information We Collect
We may collect information that you voluntarily provide to us, information generated when you use our website, and information received from service providers involved in fulfilling your order.
A. Information You Provide
Depending on how you interact with VIRAA, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- Account login information, where applicable
- Order and purchase details
- Product preferences and sizes
- Information you provide when contacting customer support
- Reviews, feedback, photographs, or other content you voluntarily submit
- Information you provide when participating in promotions, contests, surveys, or campaigns
- Any other information you voluntarily provide to us
B. Payment Information
Payments may be processed through third-party payment gateways or financial service providers.
We generally do not store complete debit card, credit card, UPI, banking, or other sensitive payment credentials on our own systems. Payment information may be collected and processed directly by the relevant payment service provider according to its own privacy policy and security practices.
C. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website or source
- Approximate usage and interaction information
- Cookies and similar technologies
This information may be used to operate, secure, analyze, and improve our website and services.
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3. How We Use Your Information
We may use personal information for legitimate business purposes, including:
- Processing and fulfilling orders
- Delivering products to you
- Confirming and communicating about orders
- Processing payments and refunds
- Providing customer support
- Responding to questions, requests, complaints, and feedback
- Managing customer accounts, where applicable
- Improving our products, website, services, and customer experience
- Preventing fraud, unauthorized transactions, misuse, and security threats
- Maintaining website security and functionality
- Sending service-related communications
- Sending promotional or marketing communications where permitted and, where required, with your consent
- Conducting surveys, analytics, and business research
- Complying with applicable laws, regulations, legal processes, and governmental requests
- Establishing, exercising, or defending legal rights
- Other purposes that are disclosed to you at the time information is collected
We aim to collect and use only information that is reasonably necessary for the relevant purpose.
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4. Consent and Lawful Processing
Where required by applicable law, we will obtain your consent before processing your personal information for the relevant purpose.You may withdraw consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services. For example, if information necessary to process and deliver an order cannot be processed, we may not be able to complete that order.We may also process information where permitted or required by applicable law, including for certain legitimate or legally required purposes.
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5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, web beacons, and similar technologies.Cookies are small files stored on your device that can help websites remember information about your visit.
We may use cookies to:
- Keep our website functioning properly
- Remember certain preferences
- Maintain shopping-cart functionality
- Improve website performance
- Understand how visitors use our website
- Analyze traffic and website usage
- Improve our products and services
- Support relevant advertising and marketing activities, where applicable
- Help detect fraud and security issues
Some cookies may be essential for the operation of the website, while others may be optional.You may be able to control or disable cookies through your browser or device settings. However, disabling certain cookies may affect the functionality of our website.
Where legally required, we will seek appropriate consent for non-essential cookies or similar technologies.
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6. Third-Party Services
To operate our business and provide our services, we may use third-party service providers.
These may include:
- Payment gateways
- Website and e-commerce platforms
- Shipping and logistics providers
- Order-management services
- Customer-support tools
- Email and SMS service providers
- Analytics providers
- Advertising and marketing platforms
- Cloud storage and hosting providers
- Fraud-prevention and security services
- Technology and IT service providers
These providers may process personal information on our behalf or independently according to the services they provide.We expect relevant service providers to maintain appropriate safeguards for personal information and to use information only for authorized purposes.Third-party services may have their own privacy policies. We encourage you to review those policies where appropriate.
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7. Sharing of Information
We do not sell your personal information for money.We may share information where reasonably necessary with:
- Payment processors to process transactions
- Delivery and logistics partners to deliver orders
- Technology and hosting providers to operate our website
- Customer-support providers
- Marketing and communication providers, where applicable
- Professional advisers, auditors, insurers, or legal representatives
- Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law
- Other parties where you have requested or authorized such disclosure
We may also share information when reasonably necessary to protect the rights, property, security, or safety of VIRAA, our customers, employees, or other persons, or to investigate fraud or unlawful activity.
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8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and financial records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.When personal information is no longer required, we may delete it, anonymize it, or otherwise securely dispose of it, subject to applicable legal and operational requirements.
The specific retention period may vary depending on the type of information and the reason it was collected.
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9. Data Security
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.Depending on the nature of the information and the services involved, security measures may include:
- Access controls
- Authentication measures
- Secure website connections
- Restricted access to customer information
- Service-provider security controls
- Monitoring and security procedures
- Appropriate organizational and technical safeguards
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
If you believe your interaction with VIRAA or your personal information has been compromised, please contact us promptly using the details provided below.
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10. Customer Rights and Choices
Subject to applicable law and any conditions or limitations prescribed by law, you may have rights regarding your personal information.
These may include the ability to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion or erasure of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information regarding the processing of your personal data
- Raise a grievance regarding our handling of your personal information
- Nominate another individual to exercise applicable rights in circumstances permitted by law
You may exercise applicable rights by contacting us at:
[viraasports@gmail.com]
We may need to verify your identity before completing certain requests. This is intended to protect your account and personal information from unauthorized requests.
We will handle valid requests in accordance with applicable law and within the applicable legal timelines.
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11. Marketing Communications
If you have opted to receive marketing communications from VIRAA, we may contact you about products, launches, offers, promotions, or other updates.You can request to stop receiving promotional communications by using the unsubscribe option provided in the communication or by contacting us at [viraasports@gmail.com].
Even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, shipping updates, payment information, account notifications, or important notices.
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12. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children where such collection is prohibited by applicable law.If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us at [viraasports@gmail.com] so that we can review and take appropriate actions.Where applicable, we will follow legal requirements concerning consent and processing of children’s personal data.
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13. Third-Party Websites and Links
Our website may contain links to websites, applications, social-media platforms, payment services, or other third-party services.If you follow a third-party link, that service may collect and process information according to its own privacy policy.
VIRAA is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
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14. International Data Processing
Some third-party service providers used by VIRAA may process or store information outside India.Where personal information is transferred, stored, or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical, or organizational safeguards, where required.
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15. Data Breaches and Security Incidents
If we become aware of a personal data breach affecting information under our control, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident.Where notification is required under applicable Indian law, we will provide the required notifications to the relevant authorities and/or affected individuals within the applicable timelines and in the manner prescribed by law.
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16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable laws and regulations.
When we make changes, we will update the “Last Updated” date at the beginning of this Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how VIRAA handles personal information.
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17. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related complaint or grievance, please contact us:
Brand: [VIRAA]
Email: [viraasports@gmail.com]
Address: [The Sportshub, Tigaon Road, Faridabad]
Phone: [8882967979,9999158837]
Grievance Contact / Privacy Contact: NIKHIL
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.
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18. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India.Any disputes relating to this Privacy Policy or the handling of personal information shall be subject to the applicable courts and legal processes in India, subject to any mandatory rights or remedies available to you under applicable law.
By using the VIRAA website, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used, disclosed, and protected as described above.